Dear Analyst #112: Greatest lessons learned from building solutions and processes for humans (re-broadcast of Secret Ops)

This is a re-broadcast of an episode of the Secret Ops podcast hosted by my friend Ariana Cofone. Ariana is an operations consultant and her podcast is all about business operations. While I’ve never officially held a “business operations” role, I’ve worked in roles that are related to the operations world. In this conversation, we dive into what operations is, how I approach building workflows and solutions for people, and of course, why knowing Excel and SQL are crucial to getting into the world of business operations.